Refund policy

We have a 30-day partial-refund policy, which means you have 30 days after receiving your item to request a partial refund.

To be eligible for a return, you must provide video evidence with the customer (you) opening the package to claim a refund in the rare event you may need to file for a partial refund ! Please start the video with the package unopened for it to be valid. You’ll also need the order number or proof of purchase.

You can contact me at ask.angelazydoodles@gmail.com. Please note that I do not do accept exchange or returns.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your items arrives with substantial defects or deformities you may request for a partial refund, depending on the quality of the item you receive, so long as these are products that have accidentally passed my quality check, and not damaged from the mishandling of shipping channels. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your refund application, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ask.angelazydoodles@gmail.com.


Cancelling Orders
Once your order has been confirmed, you cannot cancel your order! Please keep this in mind when placing an order. If you absolutely must cancel your order, you can email us at ask.angelazydoodles@gmail.com. We’ll do our best to review and work on your appeal for cancellation on a case-to-case basis.

Return to Sender (RTS)
In the event our courier is unable to complete the delivery, your package will be marked as "Return to Sender" (RTS) and sent back to our studio (Philippines). The customer may choose to have the order resent or request a full refund under the following conditions:

1.) If the cause of RTS is due to an error in the shipping address, the party responsible will shoulder the shipping fee (customer or artist).

2.) The customer may file for a refund for their goods so long as the RTS items arrive in good condition, and the fault of the RTS is due to the artist's mishandling.